A solution to streamline processes, reduce manual admin and improve the UX for members and the team.
Australian Water Association is an organisation that is leading the way to a sustainable water future by connecting people, businesses and governments with the same objective: promoting sustainable water management and innovation.
Through their massive international community, they encourage positive change by sharing resources and opportunities. This non-profit organisation serves as a professional network for individuals and companies involved in the water industry, including utilities, government bodies, researchers, engineers, and environmental professionals.
As a non profit organisation, Australian Water Association relies heavily on their membership structure as a source of income and funding. As such, the quality of their management processes around this is critical to their success.
Initially, most of their processes around membership creation and management were completed manually as their systems had very little to no automation capabilities. These processes were resource heavy, inconvenient and consistently vulnerable to human error.
The overall strategy was to configure automation that would:
The Australian Water Association has seen major operational improvements since the implementation was completed.