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We're stoked to have won the HubSpot Impact Award for Service Hub in the APAC region for this innovative solution for new customer onboardin...
HubSpot is a great customer relationship management (CRM) platform that gives users access to so many different tools that can help them manage and improve their sales and service efforts. While there are free options of the platform available, paid Sales and Service users have access to so many more features that can make an even bigger different to their productivity.
For Sales users, the biggest benefit of upgrading to a paid plan is that they can automate so many of their repetitive tasks. With tools like Sequences, users can create personalised, scheduled email campaigns that automatically follow up with prospects, saving time and increasing the likelihood of a response. Sales teams can also take advantage of features like Task Calendar Sync, which syncs HubSpot tasks with a Google or Office calendar, making it easier to keep track of their daily schedule. Calling, Email Templates, Snippets, and eSignature are other super useful tools that can also help Sales teams close deals faster and more efficiently.
Service users also have access to a range of powerful tools that can help them improve their customer service efforts. With features like Help Desk Automation, users can automate many of their repetitive tasks, freeing up time to focus on more high-value add areas. Playbooks and Documents can also be used to build a library of resources and guides for customer service teams, making it easier to provide consistent, high-quality service. Other useful features for Service users include SLAs, Ticket Routing, and Agent Presence in Inbox.
Paid users of both Sales and Service also have access to advanced forecasting tools that allow them to create detailed and customized forecasts based on data from their contacts database. This can help teams plan more effectively and make data-driven decisions.
Overall, while there are many useful features available to free HubSpot users, paid Sales and Service users have access to a wide range of additional tools that can help them work more efficiently and effectively. By using these tools to their full potential, businesses can improve their sales and customer service efforts, leading to increased customer satisfaction and revenue growth.
Now, we know this is a lot. So we've whittled down as much as we can into two comparison tables so you can compare for yourself the difference between sales and service free seats, paid professional seats and paid enterprise seats.
Keep in mind when you're looking at these tables, although professional and enterprise users have access to a lot of the same features, the difference in tier comes from the limitations and capabilities of these features. For example, professional and enterprise users might both be able to access the calling feature, but professional users get 3000 minutes per month whereas Enterprise users get 12,000 per month.
Features Comparison: Sales Seats
|
Feature |
Free |
Professional |
Enterprise |
|
Email Scheduling |
Y | Y | Y |
|
Custom Properties |
Y | Y | Y |
|
Team Email |
Y | Y | Y |
|
List Segmentation |
Y |
Y |
Y |
|
Email Reply Tracking |
Y | Y | Y |
|
Live Chat |
Y | Y | Y |
|
Prospects |
Y | Y | Y |
|
Customisable Quotes |
Y Does not include product library, eSignature, or payments integrations. |
Y Includes product library, eSignature, HubSpot payments, and optional Stripe integration. |
Y Includes product library, eSignature, HubSpot payments, and optional Stripe integration. |
|
Email Tracking & Notifications |
Y | Y | Y |
|
Email Health Reporting |
Y | Y | Y |
|
Shared Inbox |
Y | Y | Y |
|
User Management |
Y | Y | Y |
|
Reporting Dashboard |
Y |
Y |
Y |
|
Meeting Scheduling |
Y | Y | Y |
|
Custom User Permissions |
Y | Y | Y |
|
Marketing Events Object |
Y | Y | Y |
|
App Marketplace Integrations |
Y | Y | Y |
|
Deal Pipeline |
Y |
Y |
Y |
|
Contact Management |
Y | Y | Y |
|
Custom Support Form Fields |
Y | Y | Y |
|
Email Templates |
Y | Y | Y |
|
HubSpot Mobile App |
Y | Y | Y |
|
Task Calendar Sync |
X | Y | Y |
|
Snippets |
X | Y | Y |
|
Sequences |
X |
Y |
Y |
|
eSignature |
X |
Y 10 signatures/user/month |
Y 30 signatures /user/month |
|
Calling |
X |
Y 3000 minutes/account/month |
Y 12,000 minutes /account/month |
|
Stripe Integration |
X | Y | Y |
|
Goals |
X | Y |
Y |
|
Playbooks |
X |
Y |
Y |
|
Documents |
X | Y | Y |
|
Conversation Routing |
X | Y | Y |
|
Meeting Scheduling |
X | Y | Y |
|
Repeating Tasks and Task Queues |
X | Y | Y |
|
Automatic Lead Rotation |
X | Y | Y |
|
Email Tracking and Notifications |
X | Y | Y |
|
Forecasting |
X | Y | Y |
|
Conversation Intelligence |
X | X | Y |
Click here to compare sales features by tier in more detail.
Features Comparison: Service Seats
|
Features |
Free |
Professional |
Enterprise |
|
Email Reply Tracking |
Y |
Y |
Y |
|
Email Tracking and Notifications |
Y 200 Notifications/Month |
Y Unlimited Tracking |
Y Unlimited Tracking |
|
Team Email |
Y |
Y |
Y |
|
Shared Inbox |
Y |
Y |
Y |
|
Email Scheduling |
Y |
Y |
Y |
|
Email Templates |
Y |
Y |
Y |
|
Email Health Reporting |
Y |
Y |
Y |
|
Reporting Dashboard |
Y |
Y |
Y |
|
Customer User Permissions |
Y |
Y |
Y |
|
Marketing Events Object |
Y |
Y |
Y |
|
Ticket Pipelines |
Y |
Y |
Y |
|
Calling SDK |
Y |
Y |
Y |
|
List Segmentation |
Y |
Y |
Y |
|
HubSpot Mobile App |
Y |
Y |
Y |
|
Documents |
Y |
Y |
Y |
|
|
Y |
Y |
Y |
|
Reporting Dashboard |
Y |
Y |
Y |
|
Slack Integration |
Y |
Y |
Y |
|
Facebook Messenger Integration |
Y |
Y |
Y |
|
Meeting Scheduling |
Y |
Y |
Y |
|
Conversational Bots |
Y |
Y |
Y |
|
Live Chat |
Y |
Y |
Y |
|
Channel Switching |
Y |
Y |
Y |
|
User Management |
Y |
Y |
Y |
|
Mobile Inbox |
Y |
Y |
Y |
|
Snippets |
X (limited access) |
Y |
Y |
|
Custom Properties |
Y |
Y |
Y |
|
Ticketing |
Y |
Y |
Y |
|
Sequences |
X |
Y 5,000 Sequences/account 500 email sends/user/day. |
Y 5000 sequences/account 1000 email sends/user/day |
|
Calling |
X |
Y 3000 minutes/account/month |
Y 12,000 minutes/account/month |
|
Goals |
X |
Y |
Y |
|
Playbooks |
X |
Y |
Y |
|
Conversation Routing |
X |
Y |
Y |
|
Ticket Routing |
X |
Y |
Y |
|
Repeating Tasks and Task Queues |
X |
Y |
Y |
|
Agent Presence in Inbox |
X |
Y |
Y |
|
SLAs |
X |
Y |
Y |
|
Help Desk Automation |
X |
Y |
Y |
|
Forecasting |
X |
Y |
Y |
|
Conversational Intelligence |
X |
X |
Y |
Click here to compare service features by tier in more detail.
For the latest feature breakdowns see the HubSpot website:
If you'd like to find out more about which tier is going to best suit the needs of your business and your teams or think that it may be time for an upgrade, we'd love to help you. Click below to book a meeting with Nick! 
